Kash Kheiri

Advanced Diploma of Leadership & Management

Australian Pacific College

May 2021 - Apr 2022

Weighted Average Mark (WAM): %90.90

Diploma of Project Management

Australian Pacific College

Apr 2020 - Apr 2021

Weighted Average Mark (WAM): %83.23

Bachelor of Information Technology

La trobe University

Mar 2015 - Dec 2017

Weighted Average Mark (WAM): %76.3
Golden Key Honorary Member (Top 15% of Students)

Foundation of Information Technology

La trobe College

Jun 2013 - Jun 2014

Weighted Average Mark (WAM): %88
Scholarship of High Academic Achievement

• Project Management (Agile)
• Requirements Gathering and Analysis
• Data Analysis
• Process Mapping
• Systems Analysis (SDLC)
• User Acceptance Testing (UAT)
• Documentation
• Stakeholder Engagement
• Account Management
• Technical Support
• SQL
• HTML, CSS & JavaScript
• Remote Access Tools (Teamviewer & Screen Connect)
• CRM/Ticketing Systems (Salesforce, Connectwise, Spiceworks)
• WordPress
• Office 365
• SwiftPOS
• Infoniqa One 200 (SAGE)

English

Proficiency Level: Fluent

Persian

Proficiency Level: Fluent

Microsoft Visio Essential Training

Issued 2022

LinkedIn Learning

Credentialed Community Language

Issued 2020

National Accreditation Authority for Translators and Interpreters

RSA & RSG

Issued 2018

Victorian Commission for Gambling and Liquor Regulation

Founder

Evodus

Feb 2022 - Present

Evodus is a web design and development agency specialising in creating beautiful and affordable websites for small to medium size businesses.

Co-Founder

Northcote Futsal Club

Jan 2020 - Present

Northcote FC is a professional futsal club that provides an inclusive environment for people who are passionate about futsal. We currently compete in FOZ State League Championship.

POS Integration Engineer

ANZ Worldline Payment Solutions

Nov 2023 - Present

• Analysis of Customer Solution Requirements - Technical Solution Concept, Feasibility, Business Use Cases, Payment Flows, Features, Network, ECR system etc. - within Integration Projects.
• Development of Technical Solution Concepts and Specifications, if needed together with the Merchants and POS Providers, as base for the Implementation.
• Close alignment with Terminal Engineering AUS.
• Engineering Support and Consulting of Merchants and POS Providers to integrate their solution into our Payment Solutions until going live.
• Support and Technical Consulting of internal Stakeholders/Org Units (Sales, PM, Technical Support Teams etc) about all aspects of Integrations.
• Technical Lead within Integration Projects.
• Alignment and Coordination with POS Integration Teams for new Features, Releases, Demands, Changes.
• Alignment and Coordination with external Partners.

Senior Billing Consultant

ANZ Worldline Payment Solutions

Dec 2022 - Oct 2023

• Assist the Head of Billing to establish and maintain Billing processes and standards, both on-shore and off-shore
• Documentation and mapping of key billing processes
• Engagement of internal stakeholders and global counterparts
• Supervision of junior and off-shore resources to billing cycles are properly executed and service levels are met
• Data analysis and reporting of billing cycles to drive business and functional strategies
• Involvement in data analysis to identify any financial mismatches associated with the billing cycle
• Ensuring all procedure guides and work instructions are kept up to date
• Proactively identifying and recommending process improvement opportunities to enhance the end-to-end process
• Involvement in projects and stakeholder forums
• Training of other team members

IT Business Analyst

QuickFuel

Feb 2020 - Nov 2022

• Acting as a liaison with business owners, vendors, contractors, and others on projects with a focus on improving existing processes.
• Compiling detailed system requirements and technical specification documentation.
• Serving as an escalation point for internal and external stakeholders
• Participating in extensive application testing, to find defects (bugs) and suggest possible software enhancements. This includes various types of testing such as Acceptance Testing, Functional Testing, Non-functional testing, and Beta testing.
• Conduct end-user training sessions and workshops.
• Working alongside our developers to gather requirements, suggest software enhancement, and test utilities that allow more seamless integration between our software and our partners.
• Preparation of training guides for end-users on how to perform specific tasks within our system such as stocktake, membership & account management, creating purchase orders & requests, etc.
• Project manager and driver for various integrations

Software Support Consultant / System Implementer

Positive Outcomes

Jan 2019 - Feb 2020

• Implementation and installation of POS systems including peripherals (Printers, Scanners, Cash Drawers, EFTPOS, Menuboard, Kitchen Video System, etc.)
• Handling day-to-day business and system inquiries from end-users and developers.
• Configuration of IT systems before implementation according to business requirements.
• Consult with businesses to gather and define business requirements and provide specialist recommendations and solutions tailored for their business.
• Continuously engaging with end-users to improve business processes
• Conduct end-user training sessions.
• Serving as an intermediary between businesses, and other Information Technology vendors such as Linkly, AccountsFlow, Impact Data, OnTap Data, Member Magic, and other Software/Web Application that interact with our POS system.
• Analysing and evaluating current systems and structures within businesses to improve efficiency and productivity.
• Maintaining a strong collaborative relationship with clients and their IT teams.
• Product file creation based on specifications provided.
• Testing of the new releases of the SwiftPOS application.